Find answers to common questions about Arrowhead Advance loans
Learn about Arrowhead Advance and our services
Arrowhead Advance is a lending service operated by the Wakpamni Lake Community Corporation (WLCC), which is wholly owned by the Wakpamni Lake Community, a local tribal government within the Oglala Sioux Tribe. We provide installment loans to qualified borrowers, offering a transparent and straightforward borrowing experience.
Our mission is to provide responsible lending solutions while supporting the economic development of the Wakpamni Lake Community. We offer installment loans with flexible repayment terms, competitive processing times, and 24/7 online account management.
Arrowhead Advance operates as a tribal lending entity, which means we follow tribal and federal laws rather than state lending regulations. Key differences include:
Tribal lending refers to financial services provided by lending entities owned and operated by Native American tribal governments. These entities operate under tribal sovereignty, which means they follow tribal and federal laws rather than state regulations.
Key aspects of tribal lending:
When you borrow from Arrowhead Advance, you are entering into an agreement under tribal law. This is clearly disclosed in our loan documents, and we encourage all borrowers to review these terms carefully before accepting a loan.
To qualify for an Arrowhead Advance loan, you must meet the following basic requirements:
Meeting these requirements does not guarantee approval. Each application is evaluated individually based on income, existing obligations, credit history, and other factors.
Arrowhead Advance does not offer loans in all states. While we operate under tribal law, we respect certain state restrictions and do not lend in states where prohibited.
When you begin your application, the system will verify your state eligibility. If loans are not available in your state, you will be notified immediately and your application will not be processed.
Questions about applying for a loan
Applying for an Arrowhead Advance loan is simple and can be completed entirely online:
The application takes most people 5-10 minutes to complete. You'll need your ID, recent pay stubs or bank statements, and your bank account information ready.
To complete your application, have the following information ready:
Personal Information:
Employment & Income:
Banking Information:
The online application typically takes 5-10 minutes to complete. The time can vary depending on how quickly you can gather and enter your information.
To speed up the process, have all required documents and information ready before you start. This includes your ID, income verification, and bank account details.
Currently, our application system requires completion in one session. If you close your browser or navigate away, you will need to start a new application.
We recommend setting aside 10-15 minutes when you're ready to complete the application without interruption. Have all your documents and information prepared before you begin.
Yes, we take the security of your personal and financial information very seriously. Our application system uses:
Your information is never shared with third parties except as required for loan processing or as mandated by law. See our Privacy Policy for complete details.
If you encounter any issues or have questions while completing your application, our customer service team is here to help:
Our team can answer questions about the application process, required information, technical issues, or any other concerns you may have.
Questions about loan approval and receiving funds
Most applications receive a decision within one business day. Many applicants hear back much sooner, sometimes within a few hours of submitting their application.
The review time can vary based on factors such as:
Applications submitted after business hours or on weekends will be reviewed on the next business day.
We evaluate each application based on multiple factors to determine approval and loan amount:
Meeting the minimum requirements doesn't guarantee approval. We assess each application holistically to ensure responsible lending.
Yes, you can check your application status in several ways:
We'll notify you promptly once a decision is made on your application.
If your application is not approved, we'll notify you and provide information about the decision. Common reasons for denial include:
You may be able to reapply in the future once your circumstances improve. We encourage you to explore alternative financial solutions and consider working on factors that affected your application.
Once your loan is approved and you accept the terms, funds are typically deposited into your bank account the next business day.
Important timing factors:
We'll send you confirmation once the transfer has been initiated to your account.
In some cases, you may have a brief window to cancel your loan after acceptance. However, once funds have been deposited into your account, the loan agreement is in effect and you are responsible for repayment according to the agreed terms.
If you're having second thoughts about accepting a loan, contact us immediately at (888) 459-1315 to discuss your options before funds are transferred.
Questions about loan costs and terms
Our APR (Annual Percentage Rate) ranges from approximately 200% to 400%, depending on various factors including loan amount, term length, your credit profile, and state regulations.
Your specific APR will be clearly disclosed in your loan agreement before you accept the loan. The APR includes both the interest rate and any fees, giving you a complete picture of the loan's cost.
Important: As a tribal lender, we operate under tribal law which does not impose state usury limits. Our rates are higher than traditional bank loans but provide access to credit for individuals who may not qualify elsewhere.
Loan amounts range from $500 to $5,000, depending on your qualifications. Your approved loan amount is based on:
We encourage borrowers to only request what they truly need and can comfortably afford to repay.
We offer flexible repayment terms ranging from 3 to 18 months. You can also choose your payment frequency:
Longer terms mean lower individual payments but more total interest. Shorter terms mean higher payments but less interest overall. Choose the option that fits your budget and financial goals.
Our fee structure includes:
All fees are clearly disclosed in your loan agreement before you accept the loan. Most fees are avoidable through on-time payments and maintaining adequate account funds.
Yes! You can pay off your loan at any time without any prepayment penalties or fees. Paying off early can save you money on interest charges.
To make an early payoff:
Your payoff amount includes your remaining principal plus interest accrued up to the payoff date.
Our rates are higher than traditional banks for several reasons:
While our rates are higher, we provide access to credit when other options may not be available. We encourage all borrowers to carefully consider alternatives and only borrow what they can afford to repay.
Questions about making payments and managing your loan
Payments are automatically withdrawn from your designated bank account on your scheduled payment dates via ACH (Automated Clearing House) transfer.
Benefits of automatic payments:
You'll receive email reminders before each scheduled payment as a courtesy notification.
Your first payment date is based on your selected payment frequency and your income schedule. Typically, the first payment occurs:
Your exact first payment date will be clearly stated in your loan agreement and confirmation email. This date is chosen to align with your pay schedule for your convenience.
Payment dates are set based on your pay schedule when you accept the loan. While we strive to accommodate your preferred schedule, changes to payment dates after loan funding may not be possible.
If your pay schedule changes or you're experiencing timing issues with your payments, contact our customer service team at (888) 459-1315. We'll work with you to find the best solution within our lending guidelines.
Contact us immediately if you anticipate difficulty making a payment. The sooner you reach out, the more options we may have to help you.
Call us at (888) 459-1315 as soon as you know you'll have trouble making a payment. Our team may be able to:
Important: Ignoring payment problems will only make the situation worse, resulting in late fees, potential collection activity, and credit damage.
If a payment is not received by the scheduled due date, several things may happen:
To avoid these consequences, ensure sufficient funds are in your account before each payment date and contact us immediately if you anticipate any payment difficulties.
Yes! You can make additional payments toward your principal at any time without penalty. This can help you:
To make an extra payment, log into your online account or contact customer service. Be sure to specify that the extra payment should be applied to principal if you want to reduce your balance beyond your regular scheduled payment.
Automatic payments are a requirement of your loan agreement to ensure timely repayment. You cannot simply stop the automatic payments while your loan is active.
However, if you want to pay off your loan in full or if you're experiencing legitimate issues with the payment schedule, contact customer service at (888) 459-1315 to discuss your options.
Warning: Attempting to stop automatic payments by closing your bank account or blocking our company may result in returned payment fees, late fees, and potential default on your loan.
Questions about managing your loan account
Once your loan is funded, you'll receive login credentials to access your online account portal. To log in:
If you haven't set up your online account yet or forgot your password, use the "Forgot Password" link on the login page or contact customer service for assistance.
Your online account portal provides 24/7 access to:
Keeping your contact information current is important so we can reach you about your loan. You can update your information by:
Update your information promptly if you change your address, phone number, email, or if your employment status changes.
Yes, but it's important to update your banking information properly to avoid missed payments:
Important: Make changes at least 5 business days before your next scheduled payment to ensure the update processes in time. Keep your old account open until you confirm the new account is active for payments.
Never close your payment account without first updating your information with us, as this will cause payment failures and fees.
You can access your loan documents anytime through your online account portal. Documents typically available include:
If you need a specific document that's not available online, contact customer service at (888) 459-1315 or email support@arrowheadusadvance.com with your request.
Generally, we do not approve multiple simultaneous loans for the same borrower. You must fully repay your existing loan before applying for a new one.
However, once you've successfully repaid a loan and maintained a good payment history, you may be eligible to apply for another loan in the future. Previous good payment history with us may improve your approval chances and terms.
Questions about getting help and support
Our customer service team is available to assist you:
For the fastest service, have your loan account number ready when you contact us.
We take all complaints and concerns seriously. If you're not satisfied with our service:
Step 1: Contact our customer service team at (888) 459-1315 or support@arrowheadusadvance.com. Most issues can be resolved directly with our team.
Step 2: If you're not satisfied with the resolution, you can escalate your complaint by asking to speak with a supervisor or manager.
Step 3: If your concern remains unresolved, you may contact the Wakpamni Lake Community Consumer Complaint Tribal Hotline at 1-800-677-3860 (Monday - Friday, 9 AM - 5 PM MST).
We're committed to resolving issues fairly and promptly.
Yes, we may report your loan activity to one or more of the major credit bureaus (Experian, Equifax, TransUnion). This means:
We report both positive and negative payment behavior, so maintaining good payment habits with your loan can help improve your credit over time.
Yes, we take the security and privacy of your personal information very seriously. Our protections include:
We never sell your personal information to third parties. We only share information as necessary for loan processing or as required by law. Review our Privacy Policy for complete details about how we protect and use your information.
We comply with the Military Lending Act (MLA), which provides protections for active duty military personnel and their covered dependents.
During your application, you'll be asked whether you are an active duty service member or a covered dependent. If you are covered by the MLA, specific protections and rate caps will apply to your loan.
For questions about the MLA and how it applies to your situation, contact our customer service team at (888) 459-1315.
We encourage all borrowers to educate themselves about responsible borrowing and financial management. Resources include:
Remember: only borrow what you need and can afford to repay. Always consider alternatives before taking out a high-cost loan.
Can't find the answer you're looking for? Our customer service team is here to help you with any questions or concerns about Arrowhead Advance loans.